Privacy Policy

1. Who We Are

Luxe Den Resorts ("we," "us," or "our") operates Nordic-inspired glamping dome rentals with wellness amenities in Lava Hot Springs, Idaho. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Contact Information:
Luxe Den Resorts
Lava Hot Springs, Idaho
Email: privacy@luxedenresorts.com

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and mailing address when you create an account or join our waitlist.
• Booking Information: Reservation dates, guest names, special requests, and party size.
• Payment Information: Credit card and billing details (processed securely by Stripe—we never store your full card number).
• Communications: Messages you send us through contact forms, email, or phone.

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent, clicks, and navigation patterns.
• Location: Approximate geographic location based on IP address (city-level).

3. How We Use Your Information

We use your information to:

• Process reservations and payments
• Send booking confirmations and important updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Email Marketing

When you join our waitlist or create an account, you may opt in to receive marketing emails about updates, promotions, and news from Luxe Den Resorts.

• You can unsubscribe at any time via the link in every email
• We honor opt-out requests within 10 business days
• We never sell your email address to third parties
• All marketing emails include our physical address and clear sender identification

5. Payment Processing

We use Stripe, Inc. as our payment processor. When you make a payment:

• Card information is transmitted directly to Stripe's secure servers
• We do not store your full credit card number
• Stripe is PCI-DSS compliant
• We receive only confirmation of payment, last 4 digits, and billing information

For Stripe's privacy practices, see: stripe.com/privacy

6. Cookies and Analytics

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve our services

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects:

• Pages visited and time spent
• Traffic sources
• Device and browser type
• Approximate geographic location (city-level)

You can opt out by installing the Google Analytics Opt-out Browser Add-on.

7. How We Share Your Information

We may share your information with:

• Service Providers: Payment processors (Stripe), email service providers, and analytics providers who help us operate our business.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@luxedenresorts.com. We will respond within 30 days.

Idaho Residents

Under the Idaho Consumer Data Protection Act, Idaho residents have additional rights regarding their personal data, including the right to opt out of targeted advertising and data sales.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what personal information is collected and the right to non-discrimination for exercising privacy rights.

9. Data Security

We protect your information through:

• HTTPS/TLS encryption for all data transmission
• Encryption of sensitive data at rest
• Access restricted to authorized personnel only
• Regular security monitoring and audits

While we implement reasonable security measures, no method of transmission over the internet is 100% secure.

10. Data Retention

• Account data: Retained while your account is active, deleted upon request
• Transaction records: 7 years (legal/tax requirements)
• Marketing preferences: Until you unsubscribe
• Analytics data: 26 months

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Updating the "Last updated" date

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@luxedenresorts.com
Luxe Den Resorts
Lava Hot Springs, Idaho